Privacy Policy

1. Overview & Commitment

ParasPower Engineering Division ("ParasPower", "we", "us", or "our") respects your privacy and is committed to protecting the personal and technical data you share with us. This Privacy Policy explains how we collect, handle, store, and safeguard your data when you visit our website, utilize our Energy Planning Tool, request solar quotations, book site surveys, or interact with our team via WhatsApp or telephone.

2. Information We Collect

To provide accurate solar engineering feasibility studies, financial proposals, and installation services, we may collect:

• Contact Information: Full name, phone number, email address, and physical site address / district in Kerala.
• Energy & Utility Data: KSEB consumer number, electrical section office, monthly consumption (units/kWh), bi-monthly electricity bill amounts, connected load, and phase type (Single-phase / 3-phase).
• Site Specifications: Roof type (concrete slab, tiled, metal sheet), approximate shade-free roof area, and structural photographs.
• Digital & Technical Usage Data: IP address, browser type, referral URLs, and interactions with our Energy Planning Tool sliders and calculators.

3. How We Use Your Information

Specifically, your data is used for:

• Engineering Proposals: Sizing solar PV systems, calculating battery storage needs, and determining annual unit generation.
• Regulatory Filings: Facilitating net metering applications with KSEB and documentation for the National Portal for PM Surya Ghar: Muft Bijli Yojana.
• Customer Communications: Sending technical proposals, project milestones, warranty registrations, and maintenance alerts via Phone, Email, or WhatsApp.
• Website Improvements: Enhancing the accuracy of our digital planning tools and user experience.

4. Data Sharing & Disclosures

We do not sell, rent, or trade your personal data to third-party marketing firms. We only share necessary data with authorized entities in the following scenarios:

• Regulatory Authorities: KSEB (Kerala State Electricity Board), ANERT, and the Ministry of New and Renewable Energy (MNRE) for net meter installations and subsidy disbursement.
• Tier-1 Equipment Manufacturers: For registering manufacturer warranties for panels (Havells, Adani, Waaree, Premier Energies, Gautam Solar) and solar inverters.
• Legal Compliance: When required by Indian law, statutory summons, or law enforcement authorities.

5. Data Security & Retention

We implement technical and organizational security measures to protect your personal and electrical consumption data against unauthorized access, loss, or alteration. We retain customer information only as long as necessary to fulfill project execution, maintain warranty records, and comply with statutory legal requirements.

6. Your Privacy Rights

Under the Digital Personal Data Protection Act (DPDP Act) 2023, you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction or updating of inaccurate personal data.
• Request deletion of your data once warranty and legal obligations are concluded.
• Opt-out of promotional communications or WhatsApp updates at any time.

7. Cookies & Analytics

Our website utilizes standard session cookies to optimize browsing performance, remember calculator preferences, and aggregate anonymous analytics. You can adjust your browser settings to refuse cookies if preferred.

8. Contact & Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection & Grievance Officer:

• Entity: ParasPower Engineering Division
• Address: Kerala, India
• Email: parasgreenpower@gmail.com
• Helpline: +91 9048452248 | +91 7356125753